1. Payment Methods & Currency
Sonance Studio accepts payments in Philippine Pesos (PHP / ₱) through certified, PCI-DSS compliant payment gateways. We support:
- GCash: Instant e-wallet checkout via QR or mobile authorization.
- Maya: Maya wallet and QR Ph payments.
- Credit / Debit Cards: Visa and Mastercard with 3D Secure verification.
2. Monthly Membership Subscriptions
We offer two recurring monthly membership tiers:
- Standard Creator (₱150 / month): Includes 25 video conversions per monthly billing cycle, up to 2K (1440p) 60 FPS mastering, and 3-day storage retention.
- Studio Premium (₱250 / month): Includes 60 video conversions per monthly billing cycle, 4K Ultra HD and 120 FPS high-cadence mastering, Turbo Priority encoding queue, and 7-day storage retention.
*Monthly conversion allowances refresh at the start of each billing cycle and do not roll over to subsequent months.
3. Pay-As-You-Go Single Conversions
Creators without an active subscription can purchase on-demand video conversions starting at ₱10 per conversion unit. Pay-As-You-Go credit balances never expire and remain in your account until redeemed.
4. Subscription Cancellation
You may cancel your monthly subscription at any time through your account settings or by contacting support. Upon cancellation, your membership remains active with full benefits until the end of your current paid billing period. You will not be charged on subsequent renewal dates.
5. Automated Failed Job Protection & Credit Refunds
We operate an automated fail-safe guarantee:
- Automatic Credit Restoration: If a video optimization job fails due to an unexpected worker error, system timeout, or container validation error, your deducted conversion credit is instantly restored to your balance automatically.
- Monetary Refunds: If you experience technical billing errors (e.g. duplicate charges), please email billing@sonancestudio.com with your checkout transaction ID. We will investigate and issue a full reversal within 3–5 business days.
6. Contact Billing Support
For any billing inquiries, invoice requests, or transaction support, please reach out to billing@sonancestudio.com.